Please select a question from the list below.

Personalised Gift Cards - Where is My Order?

For queries about your personalised gift card order - if the order number starts with ‘NBT’ please submit a query below. Please ensure you include your order reference number in any correspondence.

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I Have Received my Personalised Gift Card Order and I Have a Query

If you have received your personalised gift card order and have any queries relating to it, please submit a query below.

Submit a Query

 

General Enquiry about Personalised Gift Cards

Please see our FAQs for answers to most common queries. For anything else, please submit a query below.

Submit a Query

 

Enquiries about standard National Book Tokens gift card orders

For any enquiries relating to the purchase or delivery of standard National Book Tokens, with order numbers starting "VEX", please contact Voucher Express:

  • Email at nationalbooktokens@voucherexpress.co.uk
  • Help line 0870 242 2591, Monday to Friday 9am - 5pm (GMT)
  • Any correspondence should be sent to: Voucher Express, PO Box 93, Ripon, North Yorkshire, HG4 1WE

If you are enquiring about an existing order, please ensure you include your order reference number in any correspondence. 

General National Book Tokens query

Many questions you have can be answered in our FAQs.  If you still need assistance you can contact us by submitting a query below.

Need more help:
Submit a Query