PLEASE NOTE: You may experience delays with your delivery, for the latest Royal Mail confirmed strike dates, please click here.

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Please select a question from the list below.

Personalised Gift Cards - Where is My Order?

For queries about your personalised gift card order - if the order number starts with ‘NBT’ please submit a query below. Please ensure you include your order reference number in any correspondence.

Submit a Query

 

I Have Received my Personalised Gift Card Order and I Have a Query

If you have received your personalised gift card order and have any queries relating to it, please submit a query below.

Submit a Query

 

General Enquiry about Personalised Gift Cards

Please see our FAQs for answers to most common queries. For anything else, please submit a query below.

Submit a Query

 

Enquiries about standard National Book Tokens gift card orders

For any enquiries relating to the purchase or delivery of standard National Book Tokens, with order numbers starting "VEX", please contact Voucher Express:

  • Email at nationalbooktokens@voucherexpress.co.uk
  • Help line 0371 384 5931, Monday to Friday 9am - 5pm, Saturdays 9am - 12:30pm (GMT)
  • Any correspondence should be sent to: Voucher Express, PO Box 93, Ripon, North Yorkshire, HG4 1WE

If you are enquiring about an existing order, please ensure you include your order reference number in any correspondence.

General National Book Tokens query

Many questions you have can be answered in our FAQs.  If you still need assistance you can contact us by submitting a query below.

Need more help:
Submit a Query

 

I Need to Replace My Bookily Gift Card

If your Bookily gift card has been lost, stolen or damaged we will need information that the buyer may have. Please complete the form to give as much information as possible.

Submit a Query

 

I Have a General Question About Bookily

Please give as much information as possible about your query so we can help you.

Submit a Query

 

National book token cookie themed gift card

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Pride and Prejudice* by Jane Austen
*paraphrased


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