Forgotten password >
For queries about your personalised gift card order - if the order number starts with ‘NBT’ please submit a query below. Please ensure you include your order reference number in any correspondence.
Submit a Query
If you have received your personalised gift card order and have any queries relating to it, please submit a query below.
Please see our FAQs for answers to most common queries. For anything else, please submit a query below.
For any enquiries relating to the purchase or delivery of standard National Book Tokens, with order numbers starting "VEX", please contact Voucher Express:
If you are enquiring about an existing order, please ensure you include your order reference number in any correspondence.
Many questions you have can be answered in our FAQs. If you still need assistance you can contact us by submitting a query below.
Need more help:Submit a Query
If your Bookily gift card has been lost, stolen or damaged we will need information that the buyer may have. Please complete the form to give as much information as possible.
Please give as much information as possible about your query so we can help you.