Delivery information
Christmas delivery - Last order dates for Christmas
The last dates to place an order for delivery prior to Christmas are:
- 3pm Wednesday 14th December for Personalised gift cards(and Standard gift cards if ordered together with personalised gift cards)
- 3pm Friday 16th December for Standard gift cards
- 3pm Friday 16th December for Bookily cards
Orders received after the above dates will still be processed and posted, but we cannot guarantee a pre-Christmas delivery.
Alternatively, you can send a National Book Tokens e-Gift card straight to your favourite booklovers inbox.
We may also despatch your order earlier than planned to avoid delays.
Bookily gift cards are delivered individually to each recipient by 1st Class with free delivery. Please allow 3-4 working days from date of order to receipt.
Personalised gift and greetings cards are made with care and processes like printing your designs and encoding the cards take time. For all personalised products (or standard cards if ordered together with personalised products) delivery is usually expected in 4-6 working days from date of order.
Standard gift cards delivery is usually expected in 1-3 working days from date of order (1-2 days for special deliveries).
You can track your order status by signing into your account and selecting “track order”. Delivery tracking is available for Signed For, Special Deliveries, and all orders over £50 that require a signature.
Working days are classed as Monday to Friday and exclude weekends & public holidays. If your delivery has taken more than 6 working days to arrive please contact our customer service team.
For UK deliveries we use Royal Mail for the majority of orders but will use other services where appropriate. Delivery charges vary according to the value ordered as specified below.
UK delivery charges for personalised and standard cards
|
Order value
|
Delivery Charge
|
Delivery Method
|
|
£5.00 to £49.99
|
£2.50
|
1st Class
|
|
£50.00 to £99.99
|
£3.50
|
Signed For
|
|
£100.00 to £1,000
|
£6.95
|
Special Delivery
|
You can select a higher delivery charge option for faster delivery.
Deliveries to Ireland
Personalised gift cards and Bookily gift cards can only be spend in UK bookshops and online stores.
To order € gift cards that can be spent in Irish bookshops and online bookshops, please visit our Euro gift card and e-Gift card ordering page
Ireland delivery charges
You have the option to send an order with £ cards to Ireland. However cards can only be spend in UK bookshops and online stores (including Blackwells.co.uk that deliver orders to Ireland) and cannot be spent in Irish Bookshops.
To order € gift cards that can be spent in Irish bookshops and online bookshops, please visit our Euro gift card and e-Gift card ordering page
Delivery charges to Ireland will vary from £2.25 to £12.95 depending on weight and value and you can select a higher delivery charge option for faster delivery.
Christmas deliveries
Due to the high volume of orders at Christmas, we advise customers to order early for Christmas delivery. A limited delivery service will be in operation in the week immediately after Christmas.
If you have any further queries please contact our customer service team