For Personalised Gift and Greetings Cards (or standard cards if ordered together with personalised products)

Please note that every personalised card we make is made with care. A number of processes are involved from printing your design to encoding the card to adding your card value to packing and posting. This all takes time, we will let you know via regular email updates how things are progressing. Please allow 3-4 working days from date of order to receipt.

If your delivery has taken more than 5 days to arrive please contact our customer service team.

For UK deliveries we use Royal Mail for the majority of orders but will use other services where appropriate. Delivery charges vary according to the value ordered as specified below.

UK

Value

Delivery Charge (for up to 5 cards*)

Delivery Method

Delivery Usually Expected Within

£10.00 - £50.00 - default

£1.50

1st Class

3-4 working days

£10.00 - £50.00 – optional

£2.95

(Signature required)

3-4 working days

£50.01 to £99.99 mandatory

£2.95

(Signature required)

3-4 working days

£100 to £250 mandatory

£5.50

(Signature required)

3-4 working days


*UK delivery charges for more than 5 cards will vary from £2.95 to £8.95 depending on weight and value.

Ireland

Value

Delivery Charge (for up to 5 cards*)

Delivery Method

Delivery Usually Expected Within

€10.00 - €50.00 - default

€2.25

1st Class

4-6 working days

€10.00 -€50.00 – optional

€7.50

(Signature required)

4-6 working days

€50.01 to €149.99 mandatory

€7.50

(Signature required)

4-6 working days

€149.99 to €250 mandatory

£9.95

(Signature required)

4-6 working days

 

* Delivery charges to Ireland for more than 5 cards will vary from €4.95 to €12.95 depending on weight and value.

 

For Standard Gift Cards:

We use Royal Mail for the majority of our deliveries but will use other services where appropriate. Delivery charges vary according to the value ordered as specified below.

UK

Value

Delivery Charge (for up to 5 cards*)

Delivery Method

Delivery Usually Expected Within

£5.00-£50.00

£1.50

1st Class

1-3 working days

£51.00-£99.00

£2.95

Signature required

1-3 working days

£100.00 and over

£5.50

Signature required

1-2 working days


*UK delivery charges for more than 5 cards will vary from £2.95 to £8.95 depending on weight and value.

Ireland

We use Royal Mail for all our deliveries. All Book Token orders over €50 need to be signed for on delivery. Delivery charges do vary depending on the amount ordered.

Value

Delivery Charge

€0.00-€49.00

€2.25

€50.00-€149.00

€7.50

€150.00 and over

€9.95

Delivery charges to Ireland for more than 5 cards will vary from €4.95 to €12.95 depending on weight and value.

Working days are classed as Monday to Friday and exclude weekends & public holidays.

Please note that all delivery dates are estimated and cannot be guaranteed. Although most deliveries arrive on the next working day, on First Class and Recorded Delivery please allow up to 10 working days.

Orders over £50 will require a signature. If there is no one available to sign for the National Book Tokens, a calling card will be left with instructions to either collect from the local depot or call the courier to arrange a re-delivery.

 

Christmas deliveries:

Due to the high volume of orders at Christmas, we advise customers to order early for Christmas delivery. A limited delivery service will be in operation in the week immediately after Christmas.

If you have any further queries please contact our customer service team.

 

 

Track your order:

Please note that every personalised card we make is made with care. A number of processes are involved from printing your design to encoding the card to adding your card value to packing and posting. This all take time, we will let you know via regular email updates how things are progressing. Please allow 3-4 working days from date of order to receipt.

You can TRACK YOUR ORDER by signing into your account and selecting “track order”