Forgotten password >
Please note that it normally takes 3-4 working days for you to receive your personalised gift card.
Your order can be tracked via your Account:
Normal lead times:
If your order has been despatched by standard post then unfortunately we cannot track it once it has left us.
If your order was sent by special/ secure delivery it can be tracked via the tracking number – log into your account to find this.
If your gift card takes longer than 6 days to arrive, please contact our customer service team and they will help.
Please see delivery page
If you wish to change or cancel your order, please contact our customer service team as soon as possible – please note if your card has already been printed and/or despatched some charges may still apply.
All gift cards sold on this site require a minimum of £5 value to be loaded on them.
Currently National Book Tokens Personalised gift and greeting cards cost £0.99 each due to a special offer (regular personalisation cost per card is £1.99), plus delivery.
National Book Tokens standard gift cards are free, plus delivery.
Bookily gift cards are free and have a free delivery.
If you receive an error on the payment page, please try again, if the problem persists please contact our customer service team who will try to help as soon as possible. If your query is outside of office hours (9-5 Mon-Fri) please note that your design will be saved in your basket.
For any questions about your National Book Token Gift Card click here