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Due to the Covid-19 pandemic, personalised card manufacturing and Royal Mail delivery times might take longer than normal and we cannot guarantee orders will be delivered on estimated or preferred delivery dates.

Please note that it normally takes 3-4 working days for you to receive your personalised gift card.

Your order can be tracked via your Account:

  • Log in first (see link at top right of the page)
  • click “My Account”
  • then click “My Orders” and you will see a list of your orders
  • click on the relevant order and you will be able to see the status

Normal lead times:

  • Allow 3 working days from the date of order to the despatch date.
  • Once your order has been despatched it will normally be with you in 1 working day – however it can take longer (please allow 3 days).

If your order has been despatched by standard post then unfortunately we cannot track it once it has left us.

If your order was sent by special/ secure delivery it can be tracked via the tracking number – log into your account to find this.

If your gift card takes longer than 5 days to arrive, please contact our customer service team and they will help.

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