Where is my order?

Please note that it normally takes 3-4 working days for you to receive your personalised gift card.

Your order can be tracked via your Account:

• Log in first (see link at top right of the page)
• click “My Account”
• then click “My Orders” and you will see a list of your orders
• click on the relevant order and you will be able to see the status

Normal lead times:

• Allow 3 working days from the date of order to the despatch date.
• Once your order has been despatched it will normally be with you in 1 working day – however it can take longer (please allow 3 days).

If your order has been despatched by standard post then unfortunately we cannot track it once it has left us.

If your order was sent by special/ secure delivery it can be tracked via the tracking number – log into your account to find this.

If your gift card takes longer than 5 days to arrive, please contact our customer service team and they will help.